After a number of unsatisfactory consultations and treatments at other veterinary institutions, we arrived at the Quantok Veterinary Hospital with a seriously ill dog. Within 2 hours, all necessary tests had been completed and corrective surgery carried out. Although the dog is not yet fully recovered, we’d like to commend the QVH for 3 critical aspects of it’s work, firstly the high level of skill applied to a complex problem, secondly, the obvious level of care and affection shown by the staff to their animal patients and finally, the understanding and compassion by the staff to inform and reassure worried owners. We are deeply pleased with all aspects of the QVH and unreservedly recommend it other pet owners