Practice Terms and Conditions
Thank you for entrusting the care of your pet/s to Quantock Veterinary Hospital. This document details our Practice Terms & Conditions. Some aspects of the Terms may not be relevant to you and we request that you ask for further explanation/clarification if required.
All fees, diet and drug charges are subject to VAT at the current rate. Fee levels are determined by the time spent on a case and according to the drugs, materials, consumables and diets used. Our written fee list is available on request. You will receive a detailed invoice for every consultation, surgical procedure or transaction with us.
Estimates of Treatment costs
We will happily provide a written estimate as to the probable costs of a course of treatment. Please bear in mind that any estimate given can only be approximate – sometimes a pet’s illness does not follow a conventional course.
Methods of Payment
Accounts are due for settlement at the end of each consultation, the discharge of your pet or upon collection of drugs/ diets. You may settle the account using: Cash, Credit/Debit card – Maestro, Solo, MasterCard and Visa. We do not accept cheques or American Express.
Full payment is expected after each consultation or treatment. If, for any reason, you are unable to meet the full cost at the time of treatment, you must discuss the matter in advance with our Practice Administrators. Should an account not be settled within 14 days then a statement will be sent which will include accounting charges in respect of administrative costs incurred. If further statements are necessary, further charges will be incurred. After due notice to you the client, overdue accounts will be referred to our Debt Collection Agency and further charges – a minimum of 25% of the outstanding account – will be levied in respect of costs incurred in collecting the debt. Any Credit Card payment not honored, and any Cash tendered that is found to be counterfeit, will result in the account being restored to the original sum owed with further charges added in respect of bank charges and administrative costs.
Pet Health Insurance
Quantock Veterinary Hospital strongly advises insuring your pet against unexpected illness or accidents. We are a Pet Plan affiliated practice and can provide qualified advice. Please ask for details of insurance from a member of staff. Please be aware that it is your responsibility to settle your account and then reclaim the fees from your Insurance Company
Complaints and Standards
We hope that you never have recourse to complain about the standards of service received from Quantock Veterinary Hospital. However, if you have a complaint, please ask a member of staff for our Complaints Procedure.
Ownership of Records
Case records including radiographs and similar documents are the property of and will be retained by Quantock Veterinary Hospital. Copies with a summary of the history will be passed on request to another Veterinary Surgeon taking over the case. The care given to your pet may involve making some specific investigations, for example taking radiographs or performing ultrasound scans. Even though we make a charge for carrying out these investigations and interpreting their results, ownership of the resulting record remains with the practice. No addition or variation of these conditions will bind the practice unless it is specifically agreed in writing and signed by the Managing Director. No agent or person employed by, or under contract with, the practice has the authority to alter or vary these conditions in any way.