Corona Virus Notice – IMPORTANT UPDATE

21 Mar 2020 | Practice news

To all our wonderful Clients,

Our thoughts are with you, your families and loved ones as we all try to navigate these difficult times. We have so appreciated your support and co-operation as we have introduced social distancing measures at the Practice to protect our team and you, our clients.

Next week we will be introducing more stringent social distancing measures and we will be asking for your help and support once again to make these work.

Our overriding priority is to keep our Practice team safe and healthy – this is critical for two reasons – firstly simply to keep them safe – as they are very special; secondly we rely on them being safe and healthy so that we can maintain a functional team at the Hospital and continue providing you and your pets with the care and services you need. Your pets will need our services and care through this pandemic and we want to be there for them and for you.

From next week we will not be allowing any clients to enter our Practice premises in Bridgwater and Nether Stowey. This decision has not been taken lightly, but we feel it is an essential and now required step to safe guard our team so that continuity of service to you is maintained.

Reducing risk for our team is the most effective way of keeping our services running and maintaining our 24 hours 7 days a week service for you. This measure will also reduce risk to our Clients, especially the vulnerable and those in higher risk categories. We will be implementing procedures and processes to support this measure, with handover of pets and pet collections being conducted outside the Practice premises.

We have already started a telephone consultation service and are hoping to launch a full Telemedicine service soon. If you have an appointment next week at the Hospital or need to make one, or are planning to attend our Nether Stowey surgery, please call the Practice to discuss the new procedures and our team will advise and guide you.

We have further contingency plans and measures that will be introduced if and when they are required all designed to maintain our 24/7 service or you – we will continue to work hard to keep you up-to-date with any changes in our services.

I would ask for your patience, your co-operation and help as we try to make these measures work. With your help we can be here for you and your pets as and when you need us through this pandemic.

Dominic Phillips, Clinical Director